We invite you to review the general terms and conditions of purchase governing sales and purchases of Maia Elen products from the online shop located on this website.

By using this website, you automatically agree to and are hereby bound by these Terms and Conditions, for this reason we recommend that you read them carefully. If you do not agree with them you must stop your use of the website.


These General Purchase Terms and Conditions are applicable to the online sale of all Maia Elen products made through the web site www.maiaelen.com (hereinafter “website”) or through the Customer Service (hereinafter “CS”).

In ordering via our website, you hereby warrant that you are over 18 years of age and that you have the legal capacity to make binding contracts.

Orders can only be made to purchase goods without any intention of reselling. Any resale or distribution of products purchased through the web site is strictly forbidden.

We reserve the right to cancel fraudulent, false or speculative orders as well as orders requested by customers with whom any dispute/controversy could exist about previous orders, or when there is a reasonable doubt as to whether the customer is violating any purchasing condition herein contained or participating in any criminal activity. 

We can modify the present purchase terms and conditions and the legal notice at any time. You can always read and print the updated version of both texts by clicking on the links “Purchase Terms and Conditions” and “Legal Notice”.

1.1. Users obligations

Users are obliged to provide Maia Elen with all information needed for the access and use of the services in this web site. This information must be true and up to date. You also agree as a user that we can use that information to contact you if necessary.

It is essential that you provide all the required information so that we can process your order. We are never responsible for delays or failures in delivering due to omissions or errors in the information that you provided.

Users must make appropriate use of the services listed on the web site, under the terms set out in the law, and bind not to take part in any activity that impedes or interferes in the functioning of those services.

1.2. Security measures

We will establish all reasonable mechanisms within our reach to guarantee your personal data shall be kept safe in every moment. However, you agree that no data transmission over the Internet can be guaranteed to be 100% secure against access by unauthorized recipients and that we are not responsible for any security breaches except in the case of our negligence.

You also have the duty to adopt the necessary security measures, both personal and material, in order to keep your username and password confidential. You shall immediately notify us of any unauthorized use of your account, or any breach of security, including loss, theft, or unauthorized disclosure of your username or password.

1.3. Cookies Policy

We wish to inform you that our online shop requires the use of cookies. Cookies are archives that are installed on the computer you are accessing from, and their purpose is described as follows.

The purpose of cookies is to provide a more customized service and to make browsing through our pages easier and more adapted to your preferences. Cookies will help us, for example, to store the user’s configuration (your language and the country you are browsing from) so that you don’t have to provide these details again with your next visit. Moreover, it will help us to manage your shopping cart and to store your order details as you browse through our pages. It will also allow us, once you have identified yourself with a username and a password for the first time, to spare you from providing these details again with each visit in order to access those sections that require previous identification.

The application we use in order to obtain and analyze information about browsing is Google Analytics. This application has been developed by Google and provides us with a tool for the analysis of our site’s audience. This tool does not obtain data regarding the names or surnames of the users, or the postal address from which they are accessing the site. The information it obtains may be related, for example, to the number of pages and visits, the language, the social networks on which our news are published, the city the user’s IP address is associated with, the number of users visiting us, the frequency and reiteration of visits, the visit’s duration, the employed browser, the type of operator or terminal from which the visit comes, etc. We use this information in order to improve our site, to detect new requirements and to assess the improvements to be carried out with the aim of providing better service to our users.

If you wish to allow, learn about, block or eliminate cookies installed in your computer, you may do so by configuring the browser options in your computer. If you wish, you may configure your browser in order to be informed on screen of the reception of cookies, and to prevent cookies from being installed in your hard drive. Please read the instructions and manuals of your browser for more information on this subject.


The purchasing products on this website are directly sold by Maia Elen.(hereinafter STL), holder of Spanish Tax Identity No. 75797784-L and with registered business address at C/ Granja San Javier, 4 At. A 11500 El Puerto de Santa María, Cádiz, info@maiaelen.com.

Orders can only be made using the web site.

2.1. Online shopping process

Through the website, you can navigate until you find the desired item. Once you have found it you will be able to look up all the product information by clicking on it. You can also add the item to your shopping basket.

If this is the first time you have placed an order with us, you will be asked to register by entering your email address and a password with which you can create (and access) your account.

If you are already a registered user and have an account to login, you may enter your email and password and the system will recognize your information.

Once you have logged in you can continue shopping and finally process the order.

2.2. Area covered by offer

The zone of delivery of these items is restricted to Spain (Ceuta and Melilla excluded).  By accepting the order, you confirm that you are a resident of this zone. Any other delivery address will automatically cancel your order.

2.3. Availability

All of our items are subject to availability of stock. We accept no responsibility for the lack of availability or if an item is out of stock.

Please see the selection of items available for sale through the website, since not every product offered in our stores or shown in the catalogues, web sites or any other presentation is available for this kind of sale. 

If once an order is made and the product is not available, you will be informed as soon as possible via email or telephone and this order will be cancelled.

Should you have any doubt, please contact the Customer Service.

2.4. Contract with Maia Elen and acceptance of orders.

We do not accept orders until the amount is debited from your bank account.

Once the purchase is confirmed, you will receive an email considered as an acknowledgement of receipt, but it doesn’t mean the acceptance of the order, which depends on our subsequent verification and acceptance.

We will send you an email confirming the acceptance and informing you about the delivery. It is only from that moment on that the contract between you and us is formalized and it is limited to the items listed therein.

2.5. Confirmation and cancellation of orders

Before you complete the order on the website, you can check all the details related to it (broken down amounts in every section needed, taxes, delivery costs, selected items, etc…) and make the necessary corrections.

After the confirmation you are not allowed to make any modification or cancellation of orders through the website and you should contact the Customer Service. In that case, the order can only be modified or cancelled if the item did not enter in the stage of issuing from our warehouses.

2.6. Currency, taxes and prices

In accordance with current legislation, every purchase made through our website is subject to the Spanish value added tax (VAT).

We reserve the right to make changes to prices shown on the website without prior notice.

The price of any products shall be the one indicated on our site from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur.

If an error in the price indicated on our website is detected, you will be notified as soon as possible. You can reconfirm or cancel the order (in the case of cancellation, automatic reimbursement of the amount you paid will take place immediately).

We are not obliged to provide the product(s) to you at the incorrect lower price (even after we have sent you the Confirmation Order) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

2.7. Payment method and security

Any order placed should be paid immediately after its confirmation. We will only process orders once payment is complete and verified. 

Payment shall be made by a credit/debit card or PayPal. The following credit cards are accepted: VISA, MasterCard, AMEX.

The amount of the order will be charged to your credit card, therefore, you shall fill in the number, expiration date and security code CW2 (marked on the back of the card). If your credit card is specially protected you will be asked to enter the relevant security codes.

For safety reasons, if you select PayPal as a payment option, once you place the order you are not allowed to make any kind of changes in the shipping address.

This information will not be saved or manipulated by us, but it will be directly transferred to the payment gateway of the relevant banking institution. For added security, we use a Safety E-commerce Authentication Service, this system is established by Visa/Mastercard/Eurocard where the cardholder is authenticated with their Issuing Bank and the store is authenticated with its Acquiring Bank. To ensure confidentiality and integrity of the transactions, these are made using protocol SSL (Secure Socket Layer) with security keys of 128 bits.

Real-time charging will be made through this payment gateway. In case the charge cannot be eventually made, the order will be automatically cancelled.

2.8. Deliveries: deadlines and problems

Deliveries will be made by a logistics operator to the address you highlight in the order form within the normal working hours. If nobody is found at the premises by the logistics operator, they will leave a note and customer services will contact you in order to make delivery possible.

The usual delivery time is approximately five to seven business days after the acceptance of the order. This period can be extended due to customs´ procedures or certain conditions such as (for information only) geographic distance, weather conditions, wars, strikes, any government intervention, non-performance by our suppliers, etc… or any other reason ascribable to the logistics operator commissioned with the delivery. We are not responsible for any delay due to aforementioned reasons.

Delivery costs are free for peninsular Spain regardless the amount of the order.

If, upon delivery, the product is damaged, you must open the package in the presence of the carrier to verify the conditions of the items. If signs of damage are found, you must detail them on the delivery form and contact the customer service. We will repair or replace at no charge damaged or lost items during transport, provided you notify this incident as soon as possible. Please note that orders are weighed for delivery before transport.

Once you receive the product, it shall enter into your property, and therefore, you will be responsible for any damage caused to the product from that moment.

2.9. Return, exchange or refund Policy

Returns delivery costs are free in your country.

We remind you that the deadline for returns is 1 month from the date when the order was placed and that is printed on the purchase receipt.


You shall access the order you want to return on the website, once you find the order, you shall identify the items you want to return. The website will ask you to enter a reason for the return delivery of each item.

Mark the items to be returned in the purchase receipt you received along with the order.

Items shall be returned in the original packaging delivered by the logistics operator. 

Once we have received the returned item, we will verify that it physically corresponds to the return delivery note and also that it is received in good conditions, complete, in its original packaging and that it has not been used. If the examination is satisfactory we will credit the refund for the goods back to the payment card that you used to pay for the goods no later than 1 month from the date that we receive the returned Goods.

Otherwise, we will contact you to send you the product again (delivery transport costs of this additional shipment shall be borne by you).

When the reason for the return is that the product is faulty, you can specify in the website you are returning a faulty item and contact our Customer Service Department (email us at info@maiaelen.com)

Once we have checked that in fact it is a damage, we will contact you to inform you about the two possible options: desist from the order (then we refund all the money you have paid to the same credit card you used to make the purchase plus transport costs) or decide that we replace the product (then we deliver another product in good conditions absolutely free of charge and refund you the returning transport costs)

We do not accept returns of jewelry or used items.

We don´t exchange sizes, colors or items in our website. You should return the order and place a new purchase.

2.10. Warranty and information about products

Featured products in our website are a carefully selected assortment of our collection. We have taken great care to accurately show the colors and characteristics of our products. Since every computer monitor is calibrated differently, we cannot guarantee that you will precisely appreciate every color.

We are working to offer our clients the most accurate and reliable information listed on the website (names, qualities of the products, photos, etc…), but we are not responsible for potential errors that might exist.

Images and descriptions are shown for information only. In this respect, we can correct any error or omission on the website and shall not be held responsible for the consequences of such corrections.

2.11. Legal right to cancel your contract with us

In general, if Users enter into the agreement as consumers or users they are entitled to withdraw from the agreement within fourteen (14) calendar days.

This period will expire after fourteen (14) calendar days from the date on which the ordered article was delivered to the User.

To exercise his/her right to withdrawal, the User must send a notification to STL at the following postal address: Parque Empresarial Pereiro de Aguiar s/n, 32792 Ourense or by email to lopd@purificaciongarcia.com, in which he/she communicates unequivocally his/her decision to withdraw from the agreement entered into between the User and STL.

The user must comply with all the conditions of purchase and return expressed in this document, and consequently, to exercise the right to withdraw, the articles must comply with the requirements mentioned in the RETURN, EXCHANGE OR REFUND POLICY.


You can contact our customer service sending an email to: info@maiaelen.com

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